tag:status.multisafepay.com,2005:/historyMultiSafepay Status - Incident History2024-03-28T19:40:41+01:00MultiSafepaytag:status.multisafepay.com,2005:Incident/198848932024-02-01T15:37:38+01:002024-02-01T15:37:38+01:00iDEAL performance issues identified at issuer Rabobank<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved at around 15:16. <br /><br />For more details https://beschikbaarheid.ideal.nl/</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:05</var> CET</small><br><strong>Identified</strong> - iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. <br />For more details<br /><br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p>tag:status.multisafepay.com,2005:Incident/196000522024-01-03T11:18:57+01:002024-01-03T11:18:57+01:00iDEAL performance issues identified at issuer Rabobank<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:18</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved by the issuer Rabobank.<br /><br />For more details<br /><br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>09:52</var> CET</small><br><strong>Identified</strong> - iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. <br />For more details<br /><br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p>tag:status.multisafepay.com,2005:Incident/195504742023-12-28T14:53:54+01:002023-12-28T14:53:54+01:00Bancontact 3DS Outage<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>14:53</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>14:17</var> CET</small><br><strong>Identified</strong> - Bancontact 3DS Authentication is currently facing issues. The problem has been identified, and efforts are underway to find a solution.</p>tag:status.multisafepay.com,2005:Incident/193299192023-12-05T13:26:47+01:002023-12-05T13:26:47+01:00iDEAL performance issues identified at issuer Rabobank<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>13:26</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved by the issuer Rabobank. <br /><br />For more details <br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> CET</small><br><strong>Identified</strong> - iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. <br />For more details<br /><br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p>tag:status.multisafepay.com,2005:Incident/190092952023-11-03T12:21:04+01:002023-11-03T12:21:04+01:00iDEAL performance issues identified at issuer Rabobank<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:21</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved. We'll monitor the situation closely in case of a flare-up.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:02</var> CET</small><br><strong>Identified</strong> - iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. <br />For more details<br /><br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p>tag:status.multisafepay.com,2005:Incident/188387512023-10-18T16:34:08+02:002023-10-18T16:34:08+02:00iDEAL performance issues identified at issuer Rabobank<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:34</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved since 14:12 CET</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>13:02</var> CEST</small><br><strong>Identified</strong> - iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. <br />For more details<br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p>tag:status.multisafepay.com,2005:Incident/188383192023-10-18T12:47:23+02:002023-10-18T12:47:24+02:00iDEAL performance issues identified at issuer Rabobank<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>12:47</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>12:18</var> CEST</small><br><strong>Identified</strong> - iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. <br />For more details<br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p>tag:status.multisafepay.com,2005:Incident/188131872023-10-16T15:23:42+02:002023-10-16T15:23:42+02:00Apple Pay disruption - payment conversion affected<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>15:23</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved by Apple Pay, we're seeing regular conversion levels again.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>15:08</var> CEST</small><br><strong>Monitoring</strong> - We're awaiting a fix to be deployed by Apple Pay. <br />For some more details: https://www.apple.com/nl/support/systemstatus/</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>14:02</var> CEST</small><br><strong>Identified</strong> - Apple Pay is experiencing a full disruption originating from outside of our platform. We're awaiting resolution by Apple Pay.</p>tag:status.multisafepay.com,2005:Incident/187291662023-10-16T04:30:10+02:002023-10-16T04:30:10+02:00Scheduled maintenance by Bancontact - Bancontact payments unavailable<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>04:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>00:15</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:25</var> CEST</small><br><strong>Scheduled</strong> - Bancontact has scheduled maintenance resulting in a full system stop during which it will not be possible to process Bancontact payments. <br />The maintenance window is set between 00:15 and 04:30 CET on Monday October 16th.</p>tag:status.multisafepay.com,2005:Incident/184984422023-09-14T10:29:21+02:002023-09-14T10:29:21+02:00Disruption of platform - payments are affected<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>10:29</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved and all systems are operational.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>10:24</var> CEST</small><br><strong>Identified</strong> - We have identified the issue and payments are being accepted again since 10:20 CEST. Full recovery will be achieved shortly.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>10:03</var> CEST</small><br><strong>Investigating</strong> - Our platform and services are experiencing a full disruption, payments are affected at this point. <br />We are aware of the situation and our team is investigating, we will update as soon as possible.</p>tag:status.multisafepay.com,2005:Incident/184176172023-09-07T09:44:10+02:002023-09-07T09:44:10+02:00iDEAL performance issues identified at issuer Rabobank<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:44</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>08:07</var> CEST</small><br><strong>Identified</strong> - Several iDEAL issuers are experiencing (partial) outages, amongst them Rabobank and SNS. <br />We are awaiting resolution of these issues from these parties. <br /><br />For more details: https://beschikbaarheid.ideal.nl/</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>07:51</var> CEST</small><br><strong>Investigating</strong> - iDEAL transactions are impacted by a lower conversion at Rabobank, our team is currently investigating the cause. <br />We will provide updates on status and cause as they come available.</p>tag:status.multisafepay.com,2005:Incident/181401112023-08-14T13:50:50+02:002023-08-14T14:44:36+02:00Web hook Payment Notifications<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>13:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>13:35</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>13:00</var> CEST</small><br><strong>Investigating</strong> - Our Payment notification webhook service is experiencing partial performance degradation. Payments are not affected. The issue is under investigation.</p>tag:status.multisafepay.com,2005:Incident/181039972023-08-10T14:29:05+02:002023-08-10T14:29:05+02:00iDEAL performance issues with Rabobank<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>14:29</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved by Rabobank since 14:00 CEST.<br /><br />For more details <br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>11:59</var> CEST</small><br><strong>Identified</strong> - iDEAL issuer Rabobank is experiencing significant conversion issues culminating to full outage, MultiSafepay is standing by on resolution by issuer. <br />For more details <br />https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p>tag:status.multisafepay.com,2005:Incident/178882912023-07-18T17:01:31+02:002023-07-18T17:01:31+02:00iDEAL performance issues with Rabobank<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>17:01</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved by Rabobank</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:48</var> CEST</small><br><strong>Identified</strong> - Rabobank is experiencing conversion issues intermittently that might result in a lower conversion on iDEAL payments. <br /><br />For more details please check: https://beschikbaarheid.ideal.nl/History?bank=Rabobank</p>tag:status.multisafepay.com,2005:Incident/175465642023-06-12T17:56:29+02:002023-06-12T17:56:35+02:00Mastercard performance degradation for 3D Secure<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>17:56</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved by Mastercard since 16:21 CET</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:33</var> CEST</small><br><strong>Identified</strong> - The issue has been identified on MasterCard side. Awaiting resolution.</p>tag:status.multisafepay.com,2005:Incident/174523652023-06-02T16:21:37+02:002023-06-02T16:21:37+02:00iDEAL performance issues with ING<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>16:21</var> CEST</small><br><strong>Resolved</strong> - The incident appears to have been resolved by ING around 16:00 CEST. We're closing the incident for now.<br /><br />For more details: <br />https://beschikbaarheid.ideal.nl/</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:30</var> CEST</small><br><strong>Identified</strong> - ING is experiencing performance issues with handling iDEAL, we're currently monitoring the situation and awaiting resolution by ING. Other issuers are not affected at this point. <br /><br />For more details: <br />https://beschikbaarheid.ideal.nl/History?bank=ING</p>tag:status.multisafepay.com,2005:Incident/172275602023-05-12T13:31:52+02:002023-05-12T13:31:52+02:00iDEAL performance issues with ING<p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:31</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:30</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>12:46</var> CEST</small><br><strong>Investigating</strong> - An issue has been identified at iDEAL issuer ING, we're awaiting resolution by ING. <br />For more details: https://beschikbaarheid.ideal.nl/</p>tag:status.multisafepay.com,2005:Incident/171910212023-05-09T12:04:28+02:002023-05-09T12:04:28+02:00Merchant Control Panel - degraded performance<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>12:04</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved. Payment processing has not been affected, only temporarily the display in the Dashboard.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>11:49</var> CEST</small><br><strong>Identified</strong> - Identified an issue with the Dashboard not showing transactions in search or in the detail view. Currently our team is working on a fix, there is no impact on actual transaction processing.</p>tag:status.multisafepay.com,2005:Incident/171790722023-05-08T11:52:49+02:002023-05-08T11:52:49+02:00iDEAL performance issues with ING<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:52</var> CEST</small><br><strong>Resolved</strong> - The incident appears to have been resolved by ING. Our team will monitor the situation closely.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:21</var> CEST</small><br><strong>Identified</strong> - An issue has been identified at iDEAL issuer ING, we're awaiting resolution by ING. <br />For more details: https://beschikbaarheid.ideal.nl/</p>tag:status.multisafepay.com,2005:Incident/169455102023-04-23T20:34:05+02:002023-04-23T20:34:05+02:00MasterCard performance degradation - payment conversion affected<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>20:34</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved by MasterCard.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>18:10</var> CEST</small><br><strong>Investigating</strong> - We have identified an issue with MasterCard transactions outside of our infrastructure since 17:10 CEST Currently we're monitoring the situation and awaiting resolution by MasterCard. Payment performance is affected for MasterCard transactions.</p>tag:status.multisafepay.com,2005:Incident/168542182023-04-13T20:22:11+02:002023-04-13T20:22:11+02:00Belfius - elevated error rate with Belfius payment method<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>20:22</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved by Belfius. We’ll close the incident.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>19:52</var> CEST</small><br><strong>Identified</strong> - We have identified the issue(s) and are awaiting resolution by Belfius. The payment method itself is experiencing elevated error rates. We're closely monitoring the situation and will update you as soon as possible</p>tag:status.multisafepay.com,2005:Incident/165887842023-03-21T11:32:51+01:002023-03-21T11:32:51+01:00ING iDEAL outage - iDEAL transactions impacted<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:32</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved by ING. <br /><br />For more information: https://beschikbaarheid.ideal.nl/</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:11</var> CET</small><br><strong>Monitoring</strong> - Performance levels are returning back to regular levels. We'll monitor the situation closely and close the incident once fully resolved. <br /><br />More details: https://beschikbaarheid.ideal.nl/</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:49</var> CET</small><br><strong>Identified</strong> - ING is experiencing an outage impacting iDEAL transactions. Other issuers are not impacted currently. <br /><br />For more information: https://beschikbaarheid.ideal.nl/</p>tag:status.multisafepay.com,2005:Incident/165089912023-03-15T11:46:56+01:002023-03-15T11:46:56+01:00Mastercard performance degradation - payment conversion affected<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:46</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved since 11:32 CET. Conversion rates have returned to regular levels. <br />Our team will remain to closely monitoring the service.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:39</var> CET</small><br><strong>Identified</strong> - The issue is identified to be related with the 3D Secure Directory and is affecting Visa, MasterCard and American Express transactions. <br />Our team is working on identifying the cause.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:13</var> CET</small><br><strong>Investigating</strong> - Currently we're investigating an issue with MasterCard transactions performing at a lower conversion rate. Investigation is in progress of root cause. We'll update once more information is available</p>tag:status.multisafepay.com,2005:Incident/161470472023-02-15T12:00:40+01:002023-02-15T12:00:40+01:00Merchant Control Panel - degraded performance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:33</var> CET</small><br><strong>Identified</strong> - We're experiencing technical issues with the Merchant Control Panel, transactions however are not impacted. We're currently working on a resolution</p>tag:status.multisafepay.com,2005:Incident/159943172023-02-02T06:37:45+01:002023-02-02T06:37:45+01:00iDEAL performance issues with ING<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>06:37</var> CET</small><br><strong>Resolved</strong> - The incident at ING has been resolved around 2315 CET. <br />For more information check https://beschikbaarheid.ideal.nl/History?bank=ING</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:51</var> CET</small><br><strong>Identified</strong> - Issuer ING is experiencing issues with processing iDEAL transactions, as the root cause is outside of our infrastructure we are awaiting resolution by ING. <br />For more details: https://beschikbaarheid.ideal.nl/</p>