MultiSafepay Status

MultiSafepay status

All Systems Operational

API Operational

Payments Operational

MultiSafepay payment pages Operational

MultiSafepay account dashboard Operational

MultiSafepay app Operational

docs.multisafepay.com Operational

Customer support Operational

multisafepay.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2026

No incidents reported today.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

[Bancontact] Full disruption in payment success rate

Resolved - The incident has been resolved.
Mar 30, 12:57 CEST

Monitoring - Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.
Mar 30, 12:48 CEST

Update - The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.
Mar 30, 12:21 CEST

Identified - We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.
Mar 30, 12:17 CEST

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

Scheduled Maintenance – CTAP POS DNS Update

Completed - The scheduled maintenance has been completed.
Mar 26, 08:40 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:30 CET

Scheduled - We will perform an internal DNS update to our CTAP POS infrastructure. No changes will be made to device-facing endpoints, and no impact is expected on connectivity or transaction processing.

This update supports improved scalability and resilience.

If you rely on DNS-based IP whitelisting, please ensure DNS caches are refreshed and related rules are reviewed.

In case of any persistent issues, please reach out to your direct contact or our general support
Mar 23, 21:48 CET

Mar 25, 2026

iDEAL outage identified

Resolved - The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident.

For more details:
https://availability.ideal.nl/
Mar 25, 15:47 CET

Update - The issue now looks contain to issuer Rabobank
Mar 25, 15:43 CET

Identified - A full outage of iDEAL has been identified. We are awaiting resolution by the scheme.

For more details
https://availability.ideal.nl/
Mar 25, 15:40 CET

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.