MultiSafepay Status

All Systems Operational

API Operational

Payments Operational

MultiSafepay Connect Operational

MultiSafepay Control Operational

MultiSafepay Control App Operational

MultiSafepay Docs Operational

Customer Support Operational

MultiSafepay corporate website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2020

No incidents reported today.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

Belfius payments unavailable

Resolved - The incident appears to be resolved by Belfius as Belfius payments are returning to their normal levels.
We will monitor the situation closely.
Nov 27, 16:19 CET

Monitoring - Belfius has reported that the webbrowser / PC payments are performing as expected, the Belfius Mobile app still has unresolved issues with payment.
Belfius is still resolving the issue and we will update as soon as possible.
Nov 27, 14:57 CET

Identified - Due to an issue at Belfius, the payment method is experiencing an outage. As a result, Belfius payments are not being completed.
Belfius is trying to resolve the issue and we will update as soon as possible.
Nov 27, 13:51 CET

Platform performance degradation

Resolved - Performance is back to normal and we will continue to monitor the services.
Nov 27, 10:47 CET

Update - The performance of the API is back to normal. We're continuing to work on resolving the remaining issue
Nov 27, 10:38 CET

Identified - We have identified the issue and are working on resolving the issue
Nov 27, 10:29 CET

Investigating - Payment notifications are experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.
Nov 27, 10:16 CET

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

Maintenance by Bancontact - Bancontact payments impacted.

Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:00 CET

Scheduled - A planned maintenance will be executed by Bancontact on their infrastructure.

During the maintenance window, interruptions on the card payment service are expected. During those brief interruptions Bancontact transactions will not be possible.

MultiSafepay will monitor the maintenance and impact on our infrastructure closely.
Nov 19, 08:35 CET

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.