MultiSafepay Status
All Systems Operational
API Operational
Payments Operational
MultiSafepay Connect Operational
MultiSafepay Control Operational
MultiSafepay Control App Operational
MultiSafepay Docs Operational
Customer Support Operational
MultiSafepay corporate website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - The incident appears to be resolved by Belfius as Belfius payments are returning to their normal levels.
We will monitor the situation closely.
Nov 27, 16:19 CET
Monitoring - Belfius has reported that the webbrowser / PC payments are performing as expected, the Belfius Mobile app still has unresolved issues with payment.
Belfius is still resolving the issue and we will update as soon as possible.
Nov 27, 14:57 CET
Identified - Due to an issue at Belfius, the payment method is experiencing an outage. As a result, Belfius payments are not being completed.
Belfius is trying to resolve the issue and we will update as soon as possible.
Nov 27, 13:51 CET
Resolved - Performance is back to normal and we will continue to monitor the services.
Nov 27, 10:47 CET
Update - The performance of the API is back to normal. We're continuing to work on resolving the remaining issue
Nov 27, 10:38 CET
Identified - We have identified the issue and are working on resolving the issue
Nov 27, 10:29 CET
Investigating - Payment notifications are experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.
Nov 27, 10:16 CET
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:00 CET
Scheduled - A planned maintenance will be executed by Bancontact on their infrastructure.

During the maintenance window, interruptions on the card payment service are expected. During those brief interruptions Bancontact transactions will not be possible.

MultiSafepay will monitor the maintenance and impact on our infrastructure closely.
Nov 19, 08:35 CET
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.