Resolved -
The incident has been resolved.
Mar 30, 12:57 CEST
Monitoring -
Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.
Mar 30, 12:48 CEST
Update -
The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.
Mar 30, 12:21 CEST
Identified -
We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.
Mar 30, 12:17 CEST