Performance issues detected

Incident Report for MultiSafepay

Resolved

Impacted systems have been restored and pending and active notifications are being processed again. Our team will monitor the systems closely in the next couple of hours according to this incident.

Posted Feb 23, 2022 - 17:04 CET

Update

Notifications are temporarily paused and will resume shortly and payments are however being processed.
Our team is working on the resolution and will provide an update as we go.

Posted Feb 23, 2022 - 14:42 CET

Identified

We have identified the issue and are currently working on its resolution.

Posted Feb 23, 2022 - 14:23 CET

Investigating

We are currently investigating reports of degraded performance on our Merchant Control.
Payments are unaffected and our team is investigating the issue.

Posted Feb 23, 2022 - 14:09 CET

This incident affected: API, Payments, MultiSafepay account dashboard, and MultiSafepay app.