Disruption of platform - payments are affected

Incident Report for MultiSafepay

Resolved

The incident has been resolved and all systems are operational.
Posted Sep 14, 2023 - 10:29 CEST

Identified

We have identified the issue and payments are being accepted again since 10:20 CEST. Full recovery will be achieved shortly.
Posted Sep 14, 2023 - 10:24 CEST

Investigating

Our platform and services are experiencing a full disruption, payments are affected at this point.
We are aware of the situation and our team is investigating, we will update as soon as possible.
Posted Sep 14, 2023 - 10:03 CEST
This incident affected: API, Payments, MultiSafepay payment pages, MultiSafepay account dashboard, MultiSafepay app, and Customer support.
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