Payout delay - February 2nd 2026

Incident Report for MultiSafepay

Resolved

Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.

Posted Feb 03, 2026 - 14:21 CET

Identified

Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.

Posted Feb 03, 2026 - 10:02 CET

This incident affected: MultiSafepay account dashboard.