iDEAL performance issues with ING

Incident Report for MultiSafepay

Resolved

Conversion rates have been returned to normal levels again since 11:20 CEST after a small fallback since the last update. We'll be closing this incident, for more details on the issue at ING:
https://beschikbaarheid.ideal.nl/History?bank=ING

Posted Apr 20, 2022 - 11:33 CEST

Monitoring

We are seeing that conversion rates are returning to normal levels again for ING. We will monitor the situation further and close once fully confirmed and stable.

More details: https://beschikbaarheid.ideal.nl/History?bank=ING

Posted Apr 20, 2022 - 10:51 CEST

Identified

We have identified an increase in error rates from ING - other iDEAL banks seem not to be affected. We are currently monitoring the situation and will report once an update is available.

Posted Apr 20, 2022 - 10:31 CEST

This incident affected: Payments.