[Bancontact] Full disruption in payment success rate

Incident Report for MultiSafepay

Resolved

The incident has been resolved.
Posted Mar 30, 2026 - 12:57 CEST

Monitoring

Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.
Posted Mar 30, 2026 - 12:48 CEST

Update

The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.
Posted Mar 30, 2026 - 12:21 CEST

Identified

We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.
Posted Mar 30, 2026 - 12:17 CEST
This incident affected: Payments.
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